Installation problems, licence activation, adapter selection, anything that is not behaving. Include your Windows version and app version if you can.
support@perimetery.proVolume licensing, purchase orders, invoicing, and Enterprise quotes for multi-site deployments.
sales@perimetery.proVulnerability reports. We will acknowledge receipt and keep you updated through to a fix. Please do not open a public issue first.
security@perimetery.proBefore you write in
A lot of questions are already answered on the FAQ or in the guides, particularly around what the app can and cannot do across VLANs and how per-device caps behave.
Common questions
How do I get help with a licence key that will not activate?
Email support@perimetery.pro with the licence key and the email address used at purchase. Most activation problems are a device limit that needs resetting, which we can do from our side.
Do you offer refunds?
Yes. You have 7 days from purchase to request a full refund, no questions asked. Email support@perimetery.pro with your order details.
Can I get an invoice for accounting?
Yes. Paddle issues a receipt automatically on purchase, and Enterprise customers can be invoiced against a purchase order. Contact sales@perimetery.pro to arrange it.